At Clan Supplies, we want you to be happy with your purchase. Please read this refund and return policy carefully before placing an order.

Returns

• We accept returns on unused and unopened items within 7 days of the delivery date shown by the carrier.
• Items must be returned in their original condition and packaging.

Non-Returnable Items

The following items are non-refundable:

• Custom or personalized items
• Handmade or made-to-order products
• Digital products or downloads
• Items marked as final sale

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved cases may be resolved with a refund or replacement at our discretion.
• Approved refunds will be issued to the original payment method.
• Original shipping costs are non-refundable.

Return Shipping

• Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service for returns.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can assist you.

Contact Us

For any questions regarding returns or refunds, please contact us through our Contact page.

This policy is designed to comply with payment processor requirements, including Stripe and PayPal. Refunds are issued in accordance with Stripe and PayPal dispute and chargeback policies.

By placing an order on our website, you agree to this Refund & Return Policy.